Accurate, up-to-date knowledge is at the heart of delivering the highest levels of customer service. Giving your agents easy access to the right information when…
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If you’ve worked for any length of time at a contact centre or in tech support or any similar setting–if you’re one of those great…
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Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
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As nationwide lockdowns continue, how has COVID-19 impacted customer service in the UK – and what lessons do companies need to learn going forward? Based…
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Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes …
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2020 was a year of profound change, with the pandemic turbocharging many existing trends such as remote working and the switch to digital channels. It…
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Today, delivering excellent customer service is essential, which means you need the right contact centre technology in place to support your operations. Every organisation is…
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Trends and Realities of Successful Organizations (Blog Series) Video outperforms all other communications methods when agents and customers need to quickly resolve an issue In…
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Being able to deliver fast, accurate and consistent information to consumers and their queries has always been a central part of successful customer service. In…
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Customer expectations are continually rising – and what is important to consumers is also changing rapidly. For example, thanks to the pandemic use of digital…
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