What’s new in the world of ConvergeOne? So much is new. ConvergeOne has grown tremendously through acquisition more than doubling in size! Two major acquisitions,…
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Leading high street bank, TSB is the latest in a long line of household brands to have suffered a serious breakdown in service levels that…
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Most contact centres know they need a more analytical approach to understand and manage the customer experience. The follow article explores some of the areas…
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Credit Union success involves much more than cash flow and interest rates. Running a credit union — much like any industry — involves ample moving…
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Continuing with our Women of Enghouse series, today we are saying HELLO to Jacki Tessmer, VP of Cloud Strategy. 1) Tell us about your history…
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TouchPoint Agent provides your Microsoft O365 cloud phone system queues with contact center level tools to enhance your agent’s capability, provide superior customer service and…
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While each bank may offer different financial products that set them apart from other regional locations and megabanks, the ability to create a personal and…
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Customer security and fraud prevention are at the forefront of every bank employee’s priority list. Servicing customers means little if the bank will be caught…
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Recorded during Enterprise Connect, John Cray joins the Telecom Reseller podcast to offer a tour of Enghouse Interactive’s solutions to the enterprise community. “We actually…
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Many credit union members feel that their assets are more secure than they would be in a conventional bank. Member security and fraud prevention are…
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