If customer experience management is about anything, it could be described as a determined effort to follow through on the brand promise. In other words,…
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2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with companies’ ability to deliver customer experience…
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It’s Not an Option – It’s Expected (Blog Series) Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing…
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Call recording technology is now used by 95% of contact centres according to the latest research by Contact Babel for the UK Contact Centre Decision-Makers…
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The coronavirus pandemic has disrupted society across the globe, with lockdowns radically changing how many people live and work. As part of this, it led…
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It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…
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It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…
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In the latest in our series of guest posts, noted customer experience author and speaker Jeanne Bliss is sharing two of the case studies from…
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Transform the Contact Center with Microsoft Teams (blog Series) Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product…
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Five-time Chief Customer Officer Jeanne Bliss is an industry expert in customer-centric leadership and a noted author and speaker. Here in the first of two…
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