Thanks to COVID-19, 2020 was a challenging year for everyone. The pandemic led to enormous additional pressure on customer service, in two main areas: Firstly,…
Comments closedEnghouse Interactive Blog Posts
AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
Comments closed
As we start 2021 it’s the perfect time to focus on resolutions for the year ahead in both our business and personal lives. So, after…
Comments closed
It’s an understatement to say that 2020 was a year of huge change everywhere. Due to the pandemic we’ve seen major shifts in the contact…
Comments closed
As we come to the end of a dramatic and unprecedented year, everyone is looking forward to Christmas, even if current regulations mean it will…
Comments closed
During the pandemic, the already rising popularity of video has accelerated. Video now plays a much larger role in our private lives as we rely…
Comments closed
Driven primarily by the impact of the pandemic, 2020 has been a year of dramatic change in the way contact centres are run. We’ve seen…
Comments closed
Understand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
Comments closed
Over the past few years’ customer service has undergone a huge transformation. It has never been more important to winning and retaining customers, with more…
Comments closed
Guest Author: Adrian Swinscoe. Last year I published a new book called Punk CX. It came about due to my frustration with the lack of progress…
Comments closed