Many businesses spend vast amounts of time analysing what their customers want and try to understand where to invest, their time, money and resources in…
Comments closedEnghouse Interactive Blog Posts
Great customer experience is becoming the driving factor for many businesses with the call centre acting as the nucleus for many of the customer interactions.…
Comments closed
In a recent Enghouse webinar we were privileged to be joined by Kim Bright from LEGO Education who discussed the relationship between their brand and…
Comments closed
The world of online banking has changed the way people work with and manage their money. In the past before the development of the Internet…
Comments closed
Digital Banking Success Begins with Customer Experience As digital banking capabilities have expanded, so has consumer adoption of online and mobile channels. In 2018, 57%…
Comments closed
Microsoft Inspire – perhaps you’ve heard of it? The Enghouse Interactive team will be on hand to showcase our award-winning, omni-channel contact center and customer…
Comments closed
In a world that battles competition daily, the “members first” approach guiding credit unions comes as a breath of fresh air. Focusing on profit margins…
Comments closed
Most contact centres now have access to call recordings, but are they being utilised in the most effective ways within your business? In the following…
Comments closed
Having a perspective on the future is only valuable if credit unions know what technology they need to adapt to. From improving the customer journey,…
Comments closed
LEAD FOLLOW OR GET OUT OF THE WAY It is unclear who coined the phrase which became the title of Ted Turner’s biography, but the…
Comments closed