In the latest in our series of guest posts, noted customer experience author and speaker Jeanne Bliss is sharing two of the case studies from…
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Transform the Contact Center with Microsoft Teams (blog Series) Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product…
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Five-time Chief Customer Officer Jeanne Bliss is an industry expert in customer-centric leadership and a noted author and speaker. Here in the first of two…
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Transform the Contact Center with Microsoft Teams (blog series) Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research Blog #2 Microsoft Teams…
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Transform the Contact Center with Microsoft Teams (blog series) Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research Blog #1 Enhancing the…
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Customers don’t just do things one way. They want to chat on their phones, shop on their tablets and use voice commands to check the…
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CX Leader Comments From Across The USA There has been a lot of supposition about what companies are anticipating and planning for with their contact…
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Best Practices for Securing Video Calls The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has…
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Dealing with the Human Side of it All. The unexpected emergence of COVID-19 is requiring that organizations move at unprecedented speed to serve their customers…
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I can picture the situation. Tyga’s “Bored in the house, in the house bored…” song lyrics are playing extremely loudly from your teenage son’s room;…
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