Some Enghouse Insights from Forrester CX – New York City, June 11th, 2019, where Enghouse Interactive sponsored the Opening VIP Breakfast session. (Check out the…
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Organisations of all shapes and sizes are looking to migrate from traditional PBX telecoms platforms to unified communications (UC) environments, integrating their contact centre for…
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Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money.…
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More and more businesses today are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical…
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Today, we’d like to give you some insight into the best practices for using omnichannel recording along with quality management in the contact center. Using…
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In recent weeks, drones have caused significant disruption at two of the UK’s major airports, Gatwick and Heathrow, halting the airports’ operations and causing chaos…
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2018 is rapidly drawing to a close and our attentions are now turning to the year ahead and what it might bring. The following blog…
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There is a great deal of discussion in the marketplace regarding robots and artificial intelligence (AI) and their future role in the contact centre. Much…
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Recent research from Contact Babel has uncovered that traditional telephony-based interactions are on the decline. The analyst’s recent “The Inner Circle Guide to Omnichannel” report…
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Many businesses spend vast amounts of time analysing what their customers want and try to understand where to invest, their time, money and resources in…
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