With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
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On June 13th, 2017 Enghouse Interactive was represented at the 16th Annual North East Contact Center Forum (NECCF) Conference and Expo in central Massachusetts. Since…
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It may come as a surprise that Enghouse Interactive is involved with wedding planning. However, most young women dream of the day they get to put…
Leave a CommentBy: Dean Hodgson With each day that passes, more and more analysts and experts are recommending that businesses move their contact centres to the cloud,…
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By: Ernie Wallerstein Earlier this month, we held our annual Enghouse Interactive user conference, ENGAGE 2017, in Miami, Florida at the Conrad Hotel and Resort. ENGAGE…
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In January my colleague in the UK, Helen Billingham, wrote an interesting blog ‘weathering the storm’. It highlighted the challenges contact centres face when mother…
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Today from Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator…
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Welcome to the Enghouse Interactive Customer Conference Hub, where you’ll find details on everything you need to know for the conference including events, activities, speakers, and what…
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Once again weather is making the headlines – and the forecasts make grim reading. Freezing winds, thunder snow, dangerous black ice, are all apparently in…
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With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like to share some of our predictions…
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