Today, we’d like to give you some insight into the best practices for using omnichannel recording along with quality management in the contact center. Using…
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In recent weeks, drones have caused significant disruption at two of the UK’s major airports, Gatwick and Heathrow, halting the airports’ operations and causing chaos…
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2018 is rapidly drawing to a close and our attentions are now turning to the year ahead and what it might bring. The following blog…
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There is a great deal of discussion in the marketplace regarding robots and artificial intelligence (AI) and their future role in the contact centre. Much…
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Recent research from Contact Babel has uncovered that traditional telephony-based interactions are on the decline. The analyst’s recent “The Inner Circle Guide to Omnichannel” report…
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Many businesses spend vast amounts of time analysing what their customers want and try to understand where to invest, their time, money and resources in…
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Great customer experience is becoming the driving factor for many businesses with the call centre acting as the nucleus for many of the customer interactions.…
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In a recent Enghouse webinar we were privileged to be joined by Kim Bright from LEGO Education who discussed the relationship between their brand and…
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The world of online banking has changed the way people work with and manage their money. In the past before the development of the Internet…
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Digital Banking Success Begins with Customer Experience As digital banking capabilities have expanded, so has consumer adoption of online and mobile channels. In 2018, 57%…
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