Archive | January, 2009

Customer Success: Engineered Protection Systems Secures Commitment to Customer Service

CallRex Call Recording and Monitoring Software Utilized to Document Calls and Improve Customer Service Delivery Engineered Protection Systems (EPS) is a family-owned security firm in Grand Rapids, MI. Founded in 1955, the company has grown to a multi-state company with eight offices and thousands of satisfied customers, and ranks amongst the top 30 largest security [...]

Continue Reading

Telrex’s CallRex Speech Analytics Goes SaaS

CallRex Speech Analytics was featured today by senior contributing editor Brendan B. Read on TMCnet.com. Highlighting the ‘pay-as-you-go’ model for speech analysis, Mr. Read discusses Telrex’s recent speech analytics services announcement. Read the complete story on TMCnet.com.

Continue Reading

Speech Analytics Services

Telrex has announced the availability of ‘pay-as-you-go’ speech analytics consulting services. Now, companies can reap the benefits of speech analytics without having to purchase expensive speech analytics technology and equipment. Companies can work with Telrex’s consultants to determine what drives customer behaviors, identify opportunities, measure customer satisfaction, and leverage call recordings as a business asset. [...]

Continue Reading