Archive | February, 2009

Customer Success: Evergreen Professional Recoveries Saved Over $10,000 With CallRex Call Recording Software

Evergreen Professional Recoveries implemented call recording software on their Inter-Tel 5000 system to improve customer service and to reduce disputes and legal liability. “Call recording has headed off at least two frivolous lawsuits in the past three months, which would have cost us at least $10,000 in fees,” said Ken Ross, CEO, Evergreen Professional Recoveries. [...]

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Telrex Announces CallRex Workforce Management v 3.8

Telrex announced the availability of version 3.8 of CallRex Workforce Management software today. The software automates the workforce management experience, providing the scheduling and forecasting tools that companies need to optimize staff. View the complete announcement from Telrex.

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Customer Success: Keany Produce Cultivates Quality Customer Service with CallRex Call Recording Software

Keany Produce implemented call recording software on their Mitel 3300 ICP system to improve customer service and identify key trends. “CallRex has allowed us to identify trends and correct issues or train agents. Using call recordings, we discovered issues that we hadn’t even thought of,” said Dawn Eastwood, director of IT for Keany Produce. Read [...]

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