Archive | March, 2009

You’re Invited: Speech Analytics Webinar

Telrex is pleased to invite you to a free Web event on Tuesday, April 21st at 9:00 a.m. Pacific / 12:00 p.m. Eastern. Register now for this informative event. During the 45-minute session, you will learn how speech analytics services can turn the spoken content of unstructured telephone interactions into structured, reportable data that can: [...]

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Workforce Management Feature: Graphical Agent Rosters

One of the features of CallRex Workforce Management software is the graphical agent roster. You can quickly spot surpluses and shortages within employee schedules throughout the day, allowing you to make informed staffing-level decisions quickly. With the click of your mouse, you can drag-and-drop changes to lunches, breaks, and other changes within your contact center [...]

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Customer Success: Town of Smyrna Improves Call Documentation and Reduces Disputes with CallRex Call Recording Software

In anticipation of growth, the Town of Smyrna, DE added a Cisco Unified Communications Manager (CallManager) telephone system as well as CallRex’s call recording software to their infrastructure. Previously, Town employees didn’t have ready-access to call recording. “The lack of consistent documented calls led us to have many ‘he said, she said’ situations where our [...]

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