Archive | April, 2009

Call Recording for Dispute Resolution

Contact centers utilize call recordings for many different reasons including achieving regulatory compliance, ensuring high quality customer service, enhancing employee training and productivity, and resolving customer disputes. Dispute resolution and legal liability issues can stretch beyond the contact center as well. One customer, Evergreen Professional Recoveries, immediately benefited from call recording technologies in their call [...]

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Break Out of the Silos

It’s an age-old problem: front-line employees attempt to pass along valuable customer information to other departments, only to be dismissed as “hear say” or as a “one-off” situation. “Perhaps you misheard them,” or “that must be unique to the customer’s environment,” are common refrains throughout companies. Today, technology allows companies to utilize the voice of [...]

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Competitive Edge in Business

Companies are always looking for an advantage over their competitors — whether providing a superior product, affordable pricing, or distinguishing yourself through customer service. But how do you gain and maintain the competitive edge? Every day, your customers and partners are providing valuable feedback to your company through regular interactions with your employees. Every telephone [...]

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Reminder: Telrex to Host Webinar Highlighting Benefits of Speech Analytics

Join Telrex to learn how companies can benefit from speech analytics services on Tuesday, April 21 at 9:00 a.m. Pacific / 12:00 p.m. Eastern. “Gain a Competitive Edge with Speech Analytics” will be presented by Neil Barnes, Telrex’s speech analytics expert. Barnes will demonstrate how companies can turn their telephone recordings into actionable business assets. [...]

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Subscription-Based Licensing: An Affordable Alternative

Since early 2008, Telrex has been offering customers subscription-based pricing for our workforce optimization products. In response to the recent economic downturn, Telrex has moved to a totally subscription-based software licensing model so that we can better serve our customers’ and partners’ needs. Subscription-based pricing offers customers the flexibility to pay for licenses over time, [...]

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Speech Analytics Services

We often get inquiries about our speech analytics services, and what sets our offering apart. Telrex offers speech analytics as a service, not as a software platform, so that you can take advantage of our speech analytics experts to extract actionable data from your call recordings. CallRex Speech Analytics offer customers the opportunity to take [...]

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Customer and Partner Proven for ShoreTel

Today, Telrex announced that it was named to the new Customer Proven and Partner Proven levels of the ShoreTel Technology Partner Program. Telrex is one of six vendors to achieve these new partnership levels. In order to become members of the Customer Proven and Partner Proven program, customers and resellers demonstrated that they had successfully [...]

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