Archive | August, 2009

CallRex Workforce Optimization Resources

The Telrex Web site provides many different online resources for customers and resellers looking to enhance their investments in CallRex software. Many of the links are included on Telrex’s Resource Library Web page. Here is a short list of resources to help you quickly uncover additional information about the workforce optimization software solutions from Telrex: [...]

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CallRex Call Recording for BroadSoft

Last week, I wrote about hosted vs. on-premise call recording. One of the hosted IP phone providers that we work with is BroadSoft. CallRex software is an on-premise solution, which gives users flexibility and control over their call center optimization assets and expand to meet their evolving business needs. When using CallRex, BroadSoft customers can [...]

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Customer Success: Kindred Partners Delivers Quality Service

CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success Kindred Partners provides business process co-sourcing support to customers, including document imaging, indexing, redaction and retrieval, and an outbound call center for customer service. Kindred’s outbound call center focuses on customer service calls for financial services institutions. The company installed [...]

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Hosted vs. On-Premise Call Recording Solutions

Hosted and Software as a Service (SaaS) solutions are becoming increasingly popular options for companies. But, the decision to move to a hosted solution is not without its issues. In choosing hosted solutions, companies can reduce capital expenditures and rely on third-party providers for technical support. In addition, hosted solutions can provide companies access to [...]

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Take a Tour – CallRex Computer Recording

CallRex Computer Recording software was designed to be flexible, allowing you to schedule Screen SnapShots and capture desktop activity based upon your business needs. In an effort to help you better understand our desktop analytics solution, we have put together another overview video. The video, “CallRex Computer Recording Settings,” offers viewers a quick tour of [...]

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Announcing CallRex Workforce Management Integration

Telrex is pleased to announce the immediate availability of an integration between CallRex Workforce Management software and Fonality’s PBXtra Call Center solution. With the integration, CallRex is able to capture real-time call queue information, which is used to automatically forecast and schedule call center staff based upon a company’s service level goals. “With the release [...]

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Take a Tour – Installing and Deploying CallRex Computer Recording

We have published another video demonstration for CallRex Computer Recording software. The newest video, “Installing and Deploying CallRex Computer Recording,” details the process of deploying the CallRex Desktop Agent. The CallRex Desktop Agent collects information from the user’s computer and sends the data to the CallRex Server and enable live monitoring capabilities. The Desktop Agents [...]

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