Archive | December, 2009

Happy Holidays from Telrex!

During this holiday season, we wish for you health and happiness and a prosperous new year. Happy holidays!

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Record Encrypted Calls on Microsoft Office Communications Server 2007 R2

Today, Telrex is announcing enhanced support for recording calls using Microsoft Office Communications Server (OCS) 2007 R2. CallRex Call Recording for Office Communcations Server allows users to record calls from hard or soft phones set-up in the OCS environment, and can also record calls encrypted with Secure Real-Time Transport Protocol (SRTP). Companies can now take [...]

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What Impressions Are You Making on Customers?

This week, the 1to1 Blog posted two thought-provoking articles on the customer experience. The first article, “Disney, the Ritz-Carlton, and Zappos Do It — Why Shouldn’t your Company,” challenged readers to consider the link between corporate culture and the customer experience. Each of the companies listed has woven impeccable service values into every aspect of [...]

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Enhanced Support for Mitel Secure Call Recording Connector

Today, Telrex announced support for call recording using DHCP, encryption, Teleworker, or hot desking with Mitel Secure Recording Connector version 2.0. The Mitel Secure Recording Connector (SRC) is a call recording solution from Mitel, allowing third party recording packages, like CallRex Call Recording software, to record Mitel encrypted voice streams. In addition to supporting recording [...]

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Top Tips for Workforce Optimization

How can your company go about ensuring that a workforce optimization solution will achieve a positive ROI? 25 industry professionals weigh in on the topic at ContactCenterWorld.com. View the complete article here. Here is how I answered the question: 1. Understand what features you do and don’t need. Clarify your needs prior to searching for [...]

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