Archive | January, 2010

Improving Customer Interactions

Do you know how your employees are interacting with your customers? Are you maximizing each customer touch point, including telephone conversations? In a recent guest post on the People2People Service blog, Randi Busse writes an open letter to business owners about customer experiences and the impressions employees leave on customers. In the letter, Busse writes: [...]

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Switch and Save with Telrex

Telrex has announced a call recording software trade-in program. For the cost of installation and one year of maintenance, companies can trade-in their existing call recording licenses and receive an equal number of CallRex Call Recording licenses free-of-charge. Alternatively, companies can trade-in their call recording licenses for two years of subscription-based licenses (which includes access [...]

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Listening to and Delighting Your Customers

Are the right people in place at the right time to service your customers? Does your staff have the tools and time at their disposal to truly listen to and properly service their needs? Have you minimized distractions so that your employees can truly hear your customers? Blogger Phil Gerbyshak asks: “Are you listening to [...]

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New Year’s Resolutions and Customer Service Goals

Happy New Year! As we begin 2010, many people and organizations are setting goals for the new year. Effective goal setting requires us to step back and assess our current situation: where have we come from and defining what we want to achieve in the future. It is important that everyone have a baseline understanding [...]

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