Archive | April, 2010

Call Recording for Legal and Collections Firms

Law firms conduct a high percentage of business over the telephone, and are increasingly under pressure to document interactions in order to fulfill client demands and to reduce legal liability. CallRex Call Recording software helps law firms verify oral arguments and stipulations, document verbal requests and authorizations, and resolve verbal and billing disputes. Learn more [...]

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Case Study: Heffernan Insurance

Heffernan Insurance Brokers provides comprehensive insurance and financial services products to businesses and individuals. The company has built its reputation and success as a leader in niche practice business, with a foundation in non-profits, technology, health care, hospitality, construction, and property owners. With nine branch offices and 3303 staff, Heffernan’s reach spans almost every industry. [...]

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Continued Growth with Microsoft Office Communications Server

Today, Telrex is pleased to announce that we have seen continued demand from the Microsoft Office Communications Server (OCS) community, adding new customers like Colmedica in Colombia to the Telrex family. In addition, Telrex has added new resellers and business partners. “Working with Telrex gives us the competitive edge, enabling us to offer an affordable [...]

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Humanizing Customers

Blogger Jeanne Bliss posted an interesting article on the MarketingProfs Daily Fix blog about the power of humanizing customers. The post begins with a discussion about a study in Scotland conducted by psychologists from the University of Hertfordshire. The psychologists placed wallets around the city containing varying photos: a baby, a family, an elderly couple, [...]

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