Archive | May, 2010

Achieving Policy Compliance with Call Recording

When Butler County Children Services (BCCS) moved from a TDM-based PBX to an IP-based telephone system, the team needed to source a compatible call recording system. The BCCS team didn’t necessarily want to bring the legacy call recording system forward into the new facility. Though the existing system worked, it incurred operational costs and administrative [...]

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Call Center Optimization Demos

Are you a telephony reseller looking for ways to add value to your customers’ IP telephone installation? Are you an end-user considering the benefits of recording and monitoring telephone calls in your contact center? Telrex is here to help! Our account representatives are regularly hosting online demonstrations and discussions to help you understand how you [...]

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Willamette Educational Services District Improves Service and Productivity

Today, Arc Solutions announced that Willamette Educational Services District (WESD) has selected Arc Solutions to improve the call answering service that it provides to local school districts. Willamette Educational Services District is one of 20 education service districts serving Oregon’s 36 counties, and aims to provide high quality and cost effective services to the districts [...]

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Microster Pty Limited Voice-Enables Workforce Management Solutions

Microster is an Australian-based provider of strategic workforce management systems that enable organizations to proactively control labor costs, optimize staff utilization, improve quality of service and minimize administration. To better serve their clients in the transportation and logistics industry, Microster wanted to enhance their software with interactive voice response (IVR) capabilities that would efficiently communicate [...]

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