Archive | September, 2010

Syntellect Releases CT Connect 7.6

Today, Syntellect announced the release of Syntellect CT Connect version 7.6.  The release, developed in close cooperation with Syntellect’s customers and partners, adds additional PBX switch support while also including new releases of previously supported PBXs. Added and updated switches include: ShoreTel Voice Switch Family Mitel Communications Director and Mitel 3300 ICP Alcatel OmniPCX Enterprise [...]

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Faces of Telrex: Meet Eric Church

Eric Church covers the Western region in North America for Telrex. Drawing upon years of telecommunications and software experience, Eric is ready and willing to field your toughest contact center optimization and call recording questions. When he’s not answering questions about recording and monitoring software, you can find Eric enjoying the great outdoors with his [...]

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Syntellect Announces Latest Version of Syntellect Communications Portal 8.0

Today, Syntellect announced the launch of Syntellect Communications Portal (SCP) 8.0, the company’s flagship IVR solution. With more than 20 new features and functions, this major release includes a completely updated reporting subsystem designed to provide ease-of-use, custom report creation, and value-focused management and statistical data. The reports provide valuable insight into the effectiveness of [...]

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Cellebrum Technologies Standardizes on CT ADE

Cellebrum Technologies chose to standardize with CT ADE for the development of VAS services. CT ADE provides powerful development capabilities programmers can use to quickly create sophisticated solutions from pre-built building blocks.

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Customer Success: University Physicians

University Physicians covers the clinical needs of the University of Mississippi Medical Center. Several call centers are employed to facilitate calls from physicians, patients, and nurses, coordinating schedules, referrals, and medical consultations. Calls are recorded for liability purposes, documenting consultations and insuring that patients receive proper information on topics ranging from billing information to appointment [...]

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Unleash Your Customer Service Potential

Today, Datapulse, an Avaya Platinum DevConnect partner, launched Intuition X, a new SIP operator console that integrates with the Avaya Communication Manager to aid businesses in enhancing their customers’ experience. Designed to optimize business communications and provide a more personal touch in call handling. Intuition X delivers value-added functionality while allowing companies to leverage their [...]

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