Diana Oriel is Telrex’s account manager in the Central and Latin America (CALA) region. With over ten years of experience in the high tech industry,…Leave a Comment
Month: October 2010
Syntellect is pleased to present the FREE whitepaper, “Efficiency and Customer Service – The Balancing Act,” download the whitepaper today to learn how you can improve your processes and deliver exceptional customer service.Leave a Comment
Organizations across all industries reap the benefits of call recording software solutions. From monitoring customer service to achieving regulatory compliance, call recording is an easy and affordable solution, regardless of your industry.
State and local government agencies, for example, use call recording technology to demonstrate policy compliance, reduce disputes, and maintain security. Other agencies use call recording software to achieve HIPAA and MIPPA compliance by documenting calls and other interactions with patients.Leave a Comment
Syntellect Communications Portal is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying…Leave a Comment
It’s Friday! This week, I was struck by a few blog posts on topics related to the customer service and contact center industry. Grab a cup of…Leave a Comment
VoltDelta gained important benefits – both for their product offering and for corporate operations by using the Syntellect Communications Portal to increase the flexibility and longevity of VoltDelta’s Operator Services base-line products.Leave a Comment