Archive | October, 2010

Faces of Telrex: Meet Diana Oriel

Diana Oriel is Telrex’s account manager in the Central and Latin America (CALA) region. With over ten years of experience in the high tech industry, Diana enjoys working with you to solve complex customer issues. Ms. Oriel regularly conducts training sessions and customer demonstrations and provides pre-sales support in both English and Spanish. In her [...]

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Efficiency and Customer Service – The Balancing Act

Syntellect is pleased to present the FREE whitepaper, “Efficiency and Customer Service – The Balancing Act,” download the whitepaper today to learn how you can improve your processes and deliver exceptional customer service.

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Spotlight – State and Local Government

Organizations across all industries reap the benefits of call recording software solutions. From monitoring customer service to achieving regulatory compliance, call recording is an easy and affordable solution, regardless of your industry.

State and local government agencies, for example, use call recording technology to demonstrate policy compliance, reduce disputes, and maintain security. Other agencies use call recording software to achieve HIPAA and MIPPA compliance by documenting calls and other interactions with patients.

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Take a Tour – Syntellect Communications Portal

Syntellect Communications Portal is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. Take a tour of Syntellect Communications Portal:   >> Learn more about Syntellect Communications Portal and how it can enhance your business.

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Four For Friday

It’s Friday! This week, I was struck by a few blog posts on topics related to the customer service and contact center industry. Grab a cup of coffee and enjoy the following posts: Tom Vander Well reflects on the question “We Can Record Calls. Now What Do We Do?“ Michele McGovern discusses 4 Ways to Sound Better [...]

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VoltDelta Partners with Syntellect to Offer Hosted DA CXP

VoltDelta gained important benefits – both for their product offering and for corporate operations by using the Syntellect Communications Portal to increase the flexibility and longevity of VoltDelta’s Operator Services base-line products.

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Happy National Customer Service Week!

As proclaimed by the United States Congress in 1992, National Customer Service Week is observed the first full week in October. Celebrating National Customer Service Week can be an opportunity for companies to celebrate their customers and their employees and is a great way to boost employee morale and increase employee satisfaction. eHow.com offers ideas to [...]

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