Archive | November, 2010

Happy Thanksgiving!

In observance of the Thanksgiving holiday, Telrex’s offices will be closed on November 25 and 26. Happy Thanksgiving!

Continue Reading

Faces of Telrex: Meet Allan Reizman

Telrex is pleased to introduce Allan Reizman as the newest member of Telrex’s sales team. Hailing from Illinois, Reizman brings years of technical and sales expertise to his role as account manager for the western region in North America. When he’s not working with resellers and customers to deliver affordable call recording solutions, Allan collects [...]

Continue Reading

Datapulse Intuition Enterprise for Microsoft Lync

Today, Datapulse announced the launch of Intuition Enterprise  for Microsoft Lync. Datapulse, a Microsoft Gold Certified Partner, produces the Intuition Enterprise solution, a suite of interaction management solutions that fully integrate with the new Microsoft Lync platform. Intuition Enterprise is a portfolio of solutions that includes attendant operator consoles, contact center, presence integration, and call [...]

Continue Reading

Why Use CTI with Salesforce.com?

Syntellect has published an informative whitepaper, “Removing Your Fear of CTI for Salesforce.com,” download it today. Consumer advocates in the telephony arena all agree that Computer Telephony Integration (CTI) enables a better caller experience for your customers. It improves customer service, reduces customer frustration, and improves your own bottom line. Syntellect’s free whitepaper discusses how [...]

Continue Reading

Reap the Benefits of Call Recording Software

Dispute resolution. Customer service. Complying with regulations. Training employees. Maximizing revenues and resources. As a business owner and supervisor, you have a lot on your plate! Whether you’re running a small company or managing a large contact center, your business can benefit from contact center and workforce optimization products. “We thought that we were just [...]

Continue Reading

Five for Friday

It’s Friday again! There’s a chill in the air as Fall weather settles in around us, so grab a mug of hot apple cider and enjoy some contact center and customer service inspiration: How do you coach your employees to respond to customer complaints? How you respond to customer complaints can make or break the [...]

Continue Reading

Gorham Savings Uses Technology to Improve Customer Service

Customer retention is a top priority in today’s competitive banking industry. Gorham Savings in Gorham, Maine wanted to maintain a strong relationship with their customers by giving them access to both automated information and live agents in a timely manner. The bank had an outdated Interactive Voice Response (IVR) system that could not keep up [...]

Continue Reading

Transforming Patient Care for Heritage Valley Health System

Today, Arc Solutions and EXTENSION, INC. announced in a press release that they have been selected by Heritage Valley Health System, a progressive community-based health provider, to deliver an integrated communications solution. Arc Premium Healthcare Powered by EXTENSION, enables Heritage Valley to provide efficient communications and information seamlessly across its multiple facilities. Comprised of two hospitals [...]

Continue Reading