Archive | December, 2010

Happy Holidays from Telrex!

During this holiday season, we wish for you health and happiness and a prosperous new year. Happy holidays!

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Putting the Voice of the Customer to Work

Call recordings can be used for many different purposes: resolving customer disputes, complying with regulations, increasing security, improving processes, or enhancing employee productivity. Employee training and coaching can also be enhanced by providing the voice of the customer during feedback sessions. Skills like empathy and listening can be included in customer service training sessions, until [...]

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CTI, SIP, and Apple iPad… Things in Common?

What do CTI, SIP, and Apple iPad have in common? Download Syntellect’s FREE whitepaper, “CTI’s Play in the SIP World” for a chance to win an Apple iPad. The free whitepaper, “CTI’s Play in the SIP World,” outlines findings based on first-hand experiences, deployments in SIP environments, and input by technology experts and analysts. Take [...]

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Four for Friday

Another Friday is upon us! Malls are packed with holiday shoppers and the city is abuzz with the hustle and bustle of holiday activities. As we wrap up another week of business, take a few moments to enjoy some management and customer service inspiration: Paul Williams encourages managers with his article “Don’t Hog the Glory, Invest [...]

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Cincom Standardizes on CT Connect

Cincom standardized on CT Connect to add CTI capabilities to their Synchrony contact center solutions. A contact center solution designed to optimize customer interactions and agent productivity, Cincom Synchrony empowers clients to outperform their competition by giving them the ability to increase revenue, control cost, minimize risk, and achieve rapid ROI. Even though Synchrony had been [...]

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What is Your Company’s Voice?

Leveraging the voice of the customer and humanizing our customers are often topics on this blog and within the contact center industry. However, the company’s voice is often overlooked. What customers hear on your telephone systems, web site, and other materials is an equally powerful opportunity to make a difference. One of our related companies, Media [...]

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