Archive | January, 2011

Arc Solutions Showcases Unified Communications Applications at Cisco Live

Today, Arc Solutions announced that the company will showcase the latest in collaboration applications at Cisco Live Europe on January 31 – February 3 at the ICC London ExCel. Arc Solutions is a leading Cisco unified communications developer, and will be exhibiting in stand E1 at Cisco Live London. Live demonstrations of Arc’s powerful portfolio [...]

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Syntellect and MicroAutomation Establish Strategic CRM Solutions Partnership

Today, Syntellect announced the establishment of a strategic CTI for CRM partnership with MicroAutomation, a leading systems integrator of contact center automation solutions. Beginning with new and existing deployments of Syntellect’s CT Connect for Siebel, the engagement will focus on each organization’s strengths and further establish CT Connect as the CTI solution of choice for [...]

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Optimize Your Resources With CallRex 4.0

You’re Invited to Join Telrex for a Complimentary Webinar February 10, 9:00 a.m. Pacific / 12:00 p.m. Eastern Are you getting the most from your workforce? Optimize the resources you have with the most cost effective quality management solution available. You are invited to an introduction of the next generation of quality management software from [...]

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Announcing CallRex Call Recording 4.0 and CallRex Quality Management Suite

Telrex is pleased to announce the availability of version 4.0 of CallRex Call Recording™ and CallRex Computer Recording™. The release of version 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security. Featuring a web-based user interface, CallRex version 4.0 has an improved user interface and expanded support for client-side environments. [...]

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Cloudy with a Chance of Contact Center

The word may bring frowns to people’s faces when the weatherman makes his forecast, but when it comes to business these days “cloud” is a welcome term nearly everywhere you turn. Why all the buzz about “the cloud” and what do variants like private cloud and the public cloud mean? Haven’t the concepts been around [...]

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2010/11 ContactBabel Decision-Makers’ Guide

Syntellect has partnered with ContactBabel to offer you the 2010/11 Contact Center Decision-Makers’ Guide. The major annual report studies the performance, operations, technology and HR aspects of contact center operations. Using a random sample of the industry, a detailed structured questionnaire was fielded to 209 contact center managers and directors in June and July 2010. Analysis [...]

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Don’t Miss These CT Connect Incentives!

CT Connect as Low as $50/Per Seat… Unlimited License Pricing… Free Adapters For Salesforce.com and Siebel… Subscription Pricing Starting at $12 Per Month… Syntellect CT Connect is the industry-leading solution that has CTI-enabled more than one million agent seats worldwide. Now, with promotional server-based pricing, you can add CTI funtionality to your computer-telephony infrastructure, including [...]

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MicroAutomation Standardizes on CT Connect to Power CTI Solutions

MicroAutomation chose Syntellect CT Connect to create CTI-based solutions for a wide range of customers. CT Connect is standards-based CTI software that enables their developers to easily communicate with over 30 different traditional and IP PBX models from leading vendors such as Avaya, Cisco, Nortel, Rockwell, Siemens and more. Today, millions of people throughout North [...]

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What Are Your Customer Service Resolutions for 2011?

Another year has drawn to a close, and a new year is upon us. Many take time during the New Year to set goals and resolutions. At the Customer Experience Matters blog, Bruce Temkin outlines 10 Customer Service Resolutions for 2011. In his list, Temkin encourages companies to leverage the voice of the customer, engage [...]

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