Archive | February, 2011

Take a Tour: CallRex Quality Management Suite

If you missed Telrex’s recent Web event, the archived video is now available online. The edited video features a tour of the CallRex Quality Management Suite, which includes call recording, agent evaluation, and computer recording software in a single package. CallRex version 4.0 features a Web-based user interface, streamlined administration, expanded technology support, and expanded [...]

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Visit Arc Solutions at Enterprise Connect

Will you be attending the Enterprise Connect conference in Orlando, FL  on February 28-March 3, 2011? Arc Solutions will be exhibiting in the Cisco booth (#1001) throughout the event, and we would love to connect with you! Our staff will be on hand to show you how our interaction management solutions are transforming businesses worldwide. [...]

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Syntellect Launches CT ADE 11

Today, Syntellect announced the release of Syntellect CT Application Development Environment (CT ADE) version 11. The release is a major upgrade to the most widely used interactive voice response (IVR) development tool in the industry, and enables backwards compatibility, third-party updates, and support for Windows 2008. Syntellect CT ADE 11 provides an easy upgrade path for [...]

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Five for Friday

Happy Friday! As the Valentine’s week draws to a close, I wanted to share some of the articles that have inspired me. Hopefully you can also draw some customer service and contact center inspiration from these stories, just as I have: A colleague of mine tweeted about an article from Dennis McCafferty, “Connected Customers Demand [...]

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New World Order

I wanted to take a moment to give a brief update on the Telrex product plans for this year. There are some exciting new plans in place for 2011 that I thought I would share. In June of 2010, Telrex became a member of the Enghouse Systems Limited family of global technology solutions. The significance [...]

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Penchant Software Uses CT ADE to Power Shipment Notifications for its Supply Chain Software

Penchant Software, a leader in wireless-enabled software and enterprise-solutions for companies in logistics, transportation, and warehousing, saw an opportunity to enhance their offering with phone-based delivery notifications. To help clients provide better service, confirm deliveries, and eliminate the costs associated with manually contacting customers, Penchant Software sought a development tool to speed deployment and help [...]

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Optimize your Contact Center Operations

As a contact center manager, you are constantly being asked to provide exceptional customer service while also reducing costs and meeting new business objectives. Without the proper tools, the daily tasks of managing a contact center can seem insurmountable. So, where do you begin? Contact center optimization softwarecan make it easy and affordable for you [...]

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