Archive | June, 2011

Announcing CallRex Version 4.1

Today, Telrex announced the availability of CallRex Call Recording version 4.1. Focused on customers’ need to create a Payment Card Industry Data Security Standards (PCI-DSS) compliant call recording environment, the release includes more granular security options. “Enabling customers to secure call recordings and the sensitive customer data within the recording files was a central focus [...]

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What Goes Around Comes Around

Having been involved with the CTI software industry over the last 25 years, I’ve seen a lot of changes for better and worse. Of course starting my career in the mid-80s meant that not only were the shoulder-pads big, the computers and telephone systems were too! My colleagues and I would spend many hours locked [...]

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Programming Power

Some may not be aware but Telrex have a very robust Application Programming Interface (API) available for the CallRex 4.0 product. CallRex API enables developers to extend the functions of the CallRex software to other applications. This means, in simplistic terms, the API allows CallRex to talk to other applications directly. The benefit of this is that organizations can leverage their investments in disparate applications to create a cohesive union of interaction activities. This also enables the type of automation that helps facilitate processes that might otherwise be susceptible to the shortcomings associated with manual processes.

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Arc Premium Release 5.1.3

Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software. The latest version of Arc Premium builds upon valuable features like live presence [...]

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Telrex Completes ShoreTel Validation Testing

Telrex, an Enghouse Systems company, announced today that CallRex Call Recording software has completed validation testing with the ShoreTel IP telephone system. Telrex received the ShoreTel Validated designation after completing comprehensive testing with the ShoreTel Innovation Network. “We are pleased that Telrex achieved validation as part of the ShoreTel Innovation Network – extending the value [...]

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Customer Service Inspiration

I was perusing some of my favorite online media outlets this week, and was inspired by some of the articles that I read. Here are a few to help fire up your customer service efforts: Tom Vander Well writes on the Iowa Biz Blog about his experiences with his local State Farm Agent. Tom’s experience [...]

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Give Your IVR an Extreme Makeover

Does your IVR need an extreme makeover? Syntellect is here to help! For a limited time, you can improve your customer service while saving money with Syntellect. Syntellect Communications Portal (SCP) is the right platform on which to build a solid customer service foundation, and our team is ready to help you architect and extreme [...]

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