From call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and adhere to industry regulations. View the Telrex product overview to learn more about our call recording and monitoring, quality management, computer recording, and workforce management offerings: >> View the video now.
Are you beginning to plan a multi-site contact center deployment or considering implementing a virtual contact center for your business? We have published two free online Web events that may help you with your planning processes: “Best Practices for Planning a Multi-Site Call Center Deployment” provides insights into the benefits of virtual solutions in multi-site [...]
As a developer, and even now as a manager, I’ve learned that there aren’t enough hours in the day to learn all of the little features built into your tools. So many of them are special corner-case items that during a review of them, you end up wondering why such features exist. But, every now [...]
Today, Marketing guru Seth Godin posted on his blog about the importance of stepping back and evaluating your work processes. He suggests that you find someone to observe you while working for an hour. Then, say “tell me five ways I can save an hour a day.” This process, Godin argues, will pay for itself [...]
Air Products Medical division helps improve the quality of life of some 325,000 respiratory patients worldwide. They chose BT NGCC as their global contact center platform for new projects or when existing solutions reach end of life. In Germany alone, legacy phone systems made it difficult and expensive to meet demands and they had no [...]