Archive | July, 2011

New Video: Call Recording, Workforce Management, and Quality Management Software

From call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and adhere to industry regulations. View the Telrex product overview to learn more about our call recording and monitoring, quality management, computer recording, and workforce management offerings: >> View the video now.

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On-Demand Webinars

Are you beginning to plan a multi-site contact center deployment or considering implementing a virtual contact center for your business? We have published two free online Web events that may help you with your planning processes: “Best Practices for Planning a Multi-Site Call Center Deployment” provides insights into the benefits of virtual solutions in multi-site [...]

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Improving Your Work Flow

As a developer, and even now as a manager, I’ve learned that there aren’t enough hours in the day to learn all of the little features built into your tools. So many of them are special corner-case items that during a review of them, you end up wondering why such features exist. But, every now [...]

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See You in Chicago?

Our team is excited to be exhibiting as a premier sponsor at the ShoreTel Champion Conference again this year. The Telrex sales team is packing their bags and preparing for a great week in Chicago, IL.

Are you a ShoreTel Champion?

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Using Desktop Analytics to Audit Workflows

Today, Marketing guru Seth Godin posted on his blog about the importance of stepping back and evaluating your work processes. He suggests that you find someone to observe you while working for an hour. Then, say “tell me five ways I can save an hour a day.” This process, Godin argues, will pay for itself [...]

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Air Products Medical Improves Service with Cloud-based Call Center Solution from BT

Air Products Medical division helps improve the quality of life of some 325,000 respiratory patients worldwide. They chose BT NGCC as their global contact center platform for new projects or when existing solutions reach end of life. In Germany alone, legacy phone systems made it difficult and expensive to meet demands and they had no [...]

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Happy 4th of July!

Happy 4th of July, and Happy Canada Day to our friends and colleagues in Canada. We hope that everyone has a great holiday weekend, and is able to enjoy time with friends and family.

Please note that Telrex’s offices will be closed on Monday, July 4th.

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