Archive | November, 2011

Weatherproof Your Contact Centre

Exacta Weather, a non-profit organisation of meteorological experts, are stating (with very little ambiguity!) that we can expect prolonged sub-zero conditions AND extreme snowfall in this winter across the UK. So wrap up warm! Many contact centres were hit hard by the unexpectedly treacherous winters over the last couple of years. Most of them also [...]

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How Are You Scheduling Staff for the Holidays?

The holidays are around the corner… are you ready? Will your telephones be ringing off the hooks with orders, or will your agents be filling their idle time waiting for the telephone to ring? How are you forecasting and scheduling your contact center staff this holiday season?

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