Archive | March, 2012

Christoph Mosing Appointed President of Enghouse Interactive USA

Veteran Software Executive to Lead Strategic Growth in Interaction Management Business Enghouse Interactive officially announced that it has appointed Christoph Mosing to the position of president, Enghouse Interactive USA. In this role, Mr. Mosing assumes responsibility for Enghouse Interactive’s operations in the Americas and will play a major role in aligning the organization to advance [...]

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Structured, Unstructured
and Self-Service Interactions

Enghouse Interactive reveals U.S. IT Executive’s thoughts on handling of customer communications and interactions. Enghouse Interactive shared deeper insights from the recent Enghouse Interactive Customer Interaction Index on the mindset of U.S. IT executives when it comes to addressing three distinct classifications of customer interactions: structured, unstructured and self-service. Structured interactions are defined as transactional [...]

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