Archive | May, 2012

Cloud or Premise Based Contact Center – Which is Right [for YOU]?

No model is one-size-fits-all, so this webcast will analyze the different deployment options — from premises to cloud and in-between — to help you identify which technology makes the most sense for your needs.

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CT Connect Completes Cisco Interoperability Verification Testing

Today, Enghouse Interactive announced that CT Connect v7.6.2 has successfully completed Cisco’s Interoperability Verification Testing with Cisco Unified Communications Manager v8.5.

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Enghouse Interactive News Highlights

Enghouse Interactive has been busy this week, announcing the availability of research by ContactBabel sponsored by Enghouse Interactive, and now announcing the receipt of a 2012 Long Island Software Award (LISA). The award was presented by the Long Island Software and Technology Network (LISTnet) in a ceremony on May 2nd. The LISA recognizes innovation and [...]

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Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

Improved queue handling, flexibility and functionality seen as drivers for needed technology upgrades. The latest research by contact center industry analysts at ContactBabel has confirmed that joining multi-site contact center operations together into a single ‘virtual’ contact center in the cloud has reduced queue times and problems associated by call spikes.

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