Archive | June, 2012

CallRex Quality Management Suite Version 4.3

Today, we announced our latest release of the CallRex Quality Management Suite, version 4.3. We are particularly proud of this release, as we see this as an essential milestone for us is due to the breadth of the content we have added and the extent of the additional value our product suite delivers to customers. Not only have we made enhancements to some existing features but we’ve built in all new critical business functionality. We have invested in and improved the CallRex Quality Management Suite as the demands of the market have changed and the needs of our customers shift as they grow.

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How to Sell a Customer Self-Service Solution

Enghouse Interactive’s J.R. Sloan was recently published in CRN Magazine. His article, “How to Sell a Customer Self-Service Solution,” offers solution providers tips on what to consider in order to successfully sell self-service / IVR solutions.

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CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.

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The Rise of Customer Self-Service

Enghouse Interactive’s J.R. Sloan was recently published on CMS Wire. His article, “The Rise of Customer Self-Service,” discusses some of the pitfalls and opportunities in creating a self-service strategy.

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