Archive | July, 2012

Enghouse Interactive Recognized as IP Contact Center Pioneer

Today, Enghouse Interactive announced that three of its multi-channel contact center products have earned 2012 IP Contact Center Pioneer awards from TMC. The following Enghouse Interactive solutions earned IP Contact Center Pioneer awards: Syntellect Customer Interaction Management (CIM) 8.0 – an enterprise-class, multi-channel contact center solution for premise and virtual cloud deployments CosmoCom CosmoCall Universe [...]

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Overcoming the Challenges of Mid-Market Contact Centers

Enghouse Interactive’s product director, J.R. Sloan, recently had an article published by CRM Magazine. The article, Overcoming the Challenges of Midmarket Contact Centers, discusses key priorities for mid-size businesses when seeking contact center solutions.

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Meeting the Top Needs of the Mid-Market Contact Center

Today, Channel Partners published an article written by J.R. Sloan. The article, “4 for 4: Meeting the Top Needs of the Mid-Market Contact Center,” gives advice to channels looking to sell contact center software to the mid-market (50 to 200 seats). In the article, Sloan claims that mid-market contact centers have four major priorities that come up time and again…

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IVR Tips and Trends

J.R. Sloan, product director of portfolio management for Enghouse Interactive, was recently quoted in the article “IVR Tips and Trends” in the June 2012 issue of Customer Interaction Solutions.

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