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Month: July 2012

Meeting the Top Needs of the Mid-Market Contact Center

Today, Channel Partners published an article written by J.R. Sloan. The article, “4 for 4: Meeting the Top Needs of the Mid-Market Contact Center,” gives advice to channels looking to sell contact center software to the mid-market (50 to 200 seats). In the article, Sloan claims that mid-market contact centers have four major priorities that come up time and again…

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