In recent months, you have probably seen Enghouse Interactive mentioned in various articles and white paper offerings. But you may be saying to yourself, “who or what is Enghouse Interactive?” The name may be new, but chances are that you already know one or more of the interaction management brands that make up Enghouse Interactive. This article will provide a high-level view of the who, what and why behind the new brand you probably already know.
Operator console solutions enable attendants to quickly and professionally manage and dispatch interactions to the correct end-points by leveraging existing technology to efficiently handle large call volumes, identify resource availability, and transfer relevant calls to the appropriate resource. Additionally, consoles help staff meet corporate call answer service level goals.