J.R. Sloan, product director for Enghouse Interactive, recently had an article published by Computer Technology Review. The article, “Exploring the Parallel Universe of the Mid-Market Contact Center,” discusses the challenges that contact centers with 50 to 200 agents face when seeking interaction management solutions.
Are you looking to add some spark to your console sales? For a limited time, Enghouse Interactive is offering you the opportunity to fire up your Arc Premium operator console sales. The special incentives are available to authorized resellers in the North American and Caribbean and Latin America (CALA) regions. Contact your Enghouse Interactive account manager to learn more.
If you are like most people, you’ve probably seen a lot written about the cloud-based contact centers lately, but still have many unanswered questions. That is why Enghouse Interactive has partnered with the industry experts at ContactBabel to bring you the brand new “Inner Circle Guide to Cloud-Based Contact Center Solutions” that takes a holistic view of cloud contact center ranging from basic terminology and ROI potential to practical implementation advice and more.