Today, Richard J. Snow, vice president and research director for Ventana Research, published an article detailing his thoughts about Enghouse Interactive’s cloud deployment options as well as the recently released agent desktop, iAgent. View the complete article: Enghouse Interactive Advances Multichannel Customer Interactions.
Today, Enghouse Interactive unveiled the newest version of its professional attendant operator console, Arc Pro Attendant Console version 6. Boasting a range of new capabilities, Arc Pro delivers enterprise-level scalability, enhanced virtualization support, improved ease-of-use, and updated industry compatibility. With Arc Pro, companies can boost efficiency and productivity while helping operators provide a better customer experience.