Archive | March, 2013

Contact Center Seasonality

A contact center with seasonality is characterized by large influxes of customer interactions that correspond to annual events, such as the holiday season, sporting events, vacation season, hurricane season or back to school. Seasonality can also be a planned event such as liquidation sales, conferences or seminars. Enghouse Interactive can help seasonality contact centers problems with solutions designed to help deliver exceptional customer service during peak times.

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Exceed Customer Expectations by Providing Their Preferred Choice of Communication (VIDEO)

Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]

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Call Recording for Small Businesses

Previously, I posted the article “Are Smaller Companies Exposed from a Lack of Call Recording?” The following is part two, discussing how smaller businesses may benefit from adding call recording capabilities. Improve Training & Customer Service Delivery Beyond minimizing vulnerabilities, call recording can and should be a tool to improve the quality of customer interactions. [...]

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Are Smaller Companies Exposed from a Lack of Call Recording?

Most people are familiar with the message “This call may be monitored or recorded for quality assurance or training purposes.” It is seemingly ever present when you call into the contact center for any large company. But call into a smaller company and you are unlikely to hear it. Why is that?

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Spring Into Sales With Arc Pro

Are you looking to grow your operator console sales? For a limited time, Enghouse Interactive is offering you the opportunity to cultivate your Arc Pro Attendant Console sales. The special incentives are available to Arc Certified partners in the North American, Caribbean and Latin American (CALA) regions.

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