Archive | April, 2013

Download the 2013 ContactBabel Decision Makers’ Guide

ContactBabel has released their US Contact Center Decision-Makers’ Guide (2013 – 6th edition) studying the performance, operations, technology and HR aspects of US contact center operations. Using random industry samples, a detailed structured questionnaire was given to 205 contact center managers and directors between January and February 2013. Results were analyzed in March and April 2013 in [...]

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Video: Enghouse Interactive CTI for CRM for Salesforce

Enghouse Interactive CTI for CRM provides product-based integration from a large selection of industry leading contact center PBX and ACDs to Salesforce CRM. Tightly integrated to Salesforce, CTI for CRM allows anyone that communicates over the phone with your customers the ability to enhance the customer experience and improves contact center agent productivity. View an [...]

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Integrating Contact Center Solutions with Microsoft Lync

Are you able to seamlessly integrate your third party solutions, like contact center and CRM software packages, with Microsoft Lync telephony features? Are you able to maximize your use of Microsoft Lync to help your organization deliver efficient and effective customer service? Would you like to enable features like screen pop, intelligent call routing, and [...]

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