Archive | May, 2013

Improve Patient Interactions and Optimize Resources

Health Reform has tasked medical providers to rethink how to provide accessible, high-quality care more efficiently and cost effectively. Improving patient-provider communications is one important part of the equation. However, distributed healthcare organizations such as hospitals, medical school campuses, pharmaceutical companies and health plans may find it difficult to make their outdated and disparate array of communications technologies work together to effectively achieve their goals.

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Quality Management Suite Web Event

Yesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly CallRex) version 5.0. Were you able to join us? If you were unable to attend the event, or would like to view the presentation again, you’re in luck! Click here to [...]

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Multimedia Management and the Universal Queue

Customer Communication Channels

Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Multimedia Management and the Universal Queue.

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Enghouse Interactive News Highlights

It was a busy week last week for Enghouse Interactive, and we wanted to share with you some of the exciting news highlights with you: Telecom Reseller: Bruce Sherman, quality management product manager for Enghouse Interactive, participated in a podcast to discuss the new features of version 5.0 of the Enghouse Interactive Quality Management Suite. [...]

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Next Generation of the Quality Management Suite

Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]

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