Archive | June, 2013

Alternative Contact Center Models

Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Alternative Contact Center Models.

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Join Us at the 2013 Mitel Business Partner Conference

Our bags are packed and we’re getting excited about meeting people at the 2013 Mitel Business Partner Conference in Florida. Meet with Enghouse Interactive & Win! Visit the Enghouse Interactive team in booth #311 to learn more about our interaction management solutions for Mitel and how you can partner with Enghouse Interactive for success. We’re giving away [...]

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Bring Your Antiquated IVR Into the 21st Century

Bring Your Antiquated IVR Into the 21st Century

Enghouse Interactive Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform) is a continuing evolution of the customer self-service experience. The latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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Grow your Sales with Quality Management Suite

Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?

For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.

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Enghouse Interactive Communications Portal v9 Released

Enghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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