Hey Cisco partners! Did you know that the Enghouse Interactive Call Recording product is included in Cisco’s Solution Incentive Program (SIP)? The Solution Incentive Program…Leave a Comment
Month: July 2013
Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:Leave a Comment