Archive | December, 2013

Happy Holidays from Enghouse Interactive

Thank you for your continued business, partnership, and interest in Enghouse Interactive. We are grateful for your business, and we wish you and your family a very happy holidays and a successful New Year.

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Quality Management Suite Video: Flagging Interaction Recordings

Enghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.

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Video: Working with Recordings in Enghouse Interactive Quality Management Suite

Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer service, increase productivity, comply with legal requirements, or resolve customer disputes, call recording and quality management software can bring many benefits to your business. Enghouse Interactive Quality Management Suite offers the [...]

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Quality Management Suite Video: Creating & Editing Users

Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management. From the Quality Management Suite user interface, administrators [...]

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See How Santa Helps Increase Perceived Level of Service

The Voice of Your Brand Has Never Been More Important.  Register for the MediaVoice Webinar, taking place Thursday December 12, 2013. Enghouse Interactive MediaVoice™ specializes in capturing brands in all their richness by understanding what makes up your brand persona, crafting the words that help shape and define it, then casting and recording the right [...]

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