Archive | March, 2014

Enghouse Interactive Enhances Outbound Dialer Solution

Outbound communication and messaging technology to help customers in key industries In recent years there have been significant increases in the use of automated outbound communication technology. Many industries use this technology to execute critical, high-volume business processes, while delivering a great customer experience in areas such as payment and appointment reminders, surveys, emergency alerts, [...]

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Enghouse Interactive Boosts Cloud Offering for Enterprises and Service Providers

More solutions in the Cloud means new and existing customers have flexible deployment options Today’s business reality demands service providers and enterprises of all sizes choose the best solution to drive revenue, increase customer loyalty, and deliver a great customer experience, while reducing operational costs and churn. With a worldwide eco-system of contact center service [...]

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New Classes Available for Contact Center Product Training

Enghouse Interactive course offerings and mentoring packages provide everything you need to maximize your technology investments. Training encompasses all of Enghouse Interactive’s product offerings, including Contact Center: Enterprise and Contact Center: Service Provider and are designed to meet the needs of business people, system administrators and application developers. Training is available online as well as [...]

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Success Story: Strathmore’s Who’s Who

When Strathmore’s Who’s Who looked to update their hosted telephony solution, which included call recording functionality, they turned to Chris Goodwin at New Age Communications in New York. Chris recommended that Strathmore’s move to an on-premise telephony platform and Enghouse Interactive Call Recording software. ”The Enghouse Interactive Call Recording solution was cost effective and the people [...]

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