Archive | April, 2014

It’s All About Making Every Customer Interaction Count

Just this morning somebody asked me “So what do you like about the contact center space?” Its a question I have contemplated many a times. For me the answer is simple — I love customers. Without customers companies wouldn’t exist. An integral part of any organization, a Contact Center is the primary avenue facilitating customer [...]

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Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Center

The launch of Contact Center: Enterprise 9.0 (formerly Syntellect CIM) introduces a new agent application for back office workers who interact directly with customers and a lightweight user interface mode for lower compute- resource footprint. This latest version also delivers new features and enhancements to iAgent, a browser based agent workspace optimized with a toolbar mode [...]

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Keep Customers Closer by Employing Visual IVR, Video and Voice

As today’s Call Centers and Contact Centers are transforming into more customer centeric “Customer Engagement Centers”,  the time has come to go beyond IVR and incorporate visual, speech, and natural language into your multi-channel communications – At least that’s what the Tern Systems’ IVR market report for 2014 tells us. Part of the discussion in the latest Enghouse Interactive [...]

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TELUS Selects Enghouse Interactive to Support Cloud Contact Centers in Canada

Are you a Canada-based small, mid or large organization that is looking for a Cloud Contact Center solution? Are you looking to provide all customer communication channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail to your customers? Are you looking a full contact center redundancy on a high capacity, [...]

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