Archive | July, 2014

Showcasing Successful Partnerships

This week the Enghouse Interactive team is attending the Microsoft Worldwide Partner Conference in Washington, D.C. Our team is turning up the tunes and will be promoting a strong playlist of partner successes and product demos. Visit booth 221 at WPC to join the “Enghouse Party” throughout the show.

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Why There’s Still a Place for Personal Service in the “Age of Interruption”

It was American author and columnist, Thomas Friedman who first popularised the phrase, ‘The Age of Interruption’. It’s a term that still resonates with many senior executives working in a world dominated by digital technology, where doing battle with a continuous stream of emails, instant messages and mobile phone calls has become a daily fact [...]

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The changing face of the vendor-partner relationship

It all seemed so much easier for resellers in the early days of the contact centre market. With a focus on shifting boxes and marking up margins by a few percent, hey presto, you had a sustainable business model. Most vendor partner programmes were rudimentary at best. The main focus was on volume. Vendors concentrated [...]

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