Archive | August, 2014

An Outsourced Approach to Customer Service – How New Technologies are Making it Work

by Jeremy Payne, International VP Marketing, Enghouse Interactive The outsourcing market has undergone a revolution over recent years. At the start of the millennium, cost reduction was the primary driver for organisations outsourcing their business processes and nowhere was this better illustrated than in the contact centre. In the UK, there was a drive towards [...]

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