It’s finally that fun time where we all get the opportunity to reflect on the past year (and marvel at how quickly it manages to fly by!)—accomplishments, trying times, and everything in between. Your contact center year-in-review, rewind, look back, or however you choose to refer to it is just as vitally important. After all, [...]
I am David Colliver with Enghouse Interactive and have been around the enterprise and contact centers for over fifteen years. Needless to say, I’ve talked to a lot of contact center / customer service leaders and IT leaders. Through those conversations I’ve learned a lot of valuable insights that many people in similar roles could [...]
The customer service industry is no stranger to everyday hassles, and for most, the holidays can bring even more headaches. While other organizations may be merry and bright during the holiday season, is this jingle on repeat in your contact center? The Bright Side There’s no need to feel like the Grinch stole all the [...]
As the year draws to a close, we wanted to take this opportunity to extend our best wishes for a very happy holiday and a New Year filled with health, happiness and spectacular success. In the New Year, we look forward to continuing to provide exceptional solutions to help you deliver memorable customer experiences.