Archive | February, 2015

Future Contact Center Summit Review

During the IQPC Future Contact Center Summit earlier this month Enghouse Interactive participated in a panel conducted by CRMXchange to discuss contact center and customer service trends to look out for in 2015. Buster Hansen, Director of Solutions Engineering, represented Enghouse Interactive and answered questions regarding significant developments that provide superior customer experiences and further [...]

Continue Reading

The Top Five Contact Centre Considerations for 2015

2014 is now behind us, and 2015 is here. And as with the start of each New Year, we will now look at what we want to achieve during the next twelve months. As always there will be plenty of people within your organisation flagging important things that are essential and ‘need’ to be placed [...]

Continue Reading