Archive | March, 2015

Good Unified Communications leads to 99.98% Accuracy for Health World

All good things must come to an end, and after a few weeks touring ANZ, the Enghouse Interactive Customer Interaction Tour made the final stop on our travels in Brisbane. It has been great to meet up with our partners and resellers. It is always good to meet in person and talk through the various [...]

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Are you Winning the Waiting Game?

The waiting game in contact centers is never enjoyable. In order to keep your company’s customer service ahead of the competition and provide an effortless experience for agents and customers alike, it’s essential to incorporate true predictive dialing. Your call center can earn a reputation as a smooth operator by providing customers with valuable information [...]

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Contact Centres Need Different Answers to the Same Questions

After visiting our customers and partners in Auckland and Wellington, the Enghouse Interactive Customer Interaction Tour rolled on last week. This time the events took place in Sydney and Melbourne, again featuring panel discussions around the contact centre space. Before the panel discussions kicked off, I told a story about Einstein that I believe perfectly [...]

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Contact Centre Nirvana – Improving Services While Reducing Costs

This week, Enghouse Interactive kicked off its Customer Interaction Tour in ANZ. Visiting five cities across the region, each one features a panel discussion with various partners and/or customers, John Cray, Enghouse Interactive’s VP of Product Marketing, and myself. The first stops on the tour were Auckland and Wellington. Our panel Guest of Honour was [...]

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