Archive | June, 2015

Omni-Channel’s Role in Patient-Centric Healthcare

The healthcare market is evolving on multiple fronts. Advancements in technology not only enable better care, but also increase the level of “customer service” patients receive before, during, and after a visit to the doctor. After attending the recent Healthcare Call Center Times event earlier this month, I was truly impressed with how large a [...]

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Are You Being Proactive with Your Customers?

We Share our Top Tips Getting on the Front Foot with Proactive Customer Service Most people would probably agree, it’s one thing wanting to get in shape, of course, quite another taking the proactive steps to make it happen. The same principle applies to customer service. Many businesses believe, proactive customer service will be too [...]

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Skype for Business in ‘The Age of the Customer’

This week Generation-e hosted Microsoft’s Australian Skype for Business launch at Dockside in Sydney’s Darling Harbour, and as a partner of Generation-e and Microsoft, we were proud to be a silver sponsor of the event. There was a great turn out of partners and customers who came along to learn about the benefits of Skype [...]

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