Archive | August, 2015

Outbound Dialing & Compliance

Since the July 10th Declaratory Ruling on the TCPA, there has been a lot of talk about compliance in regards to outbound dialing. If this is a topic that’s been weighing on your mind, you’re not alone—professionals like you have felt the same confusion and unease surrounding the regulation since its announcement. At first glance [...]

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Analysts, Beaches, and Contact Centers

Beaches and contact centers rarely have anything in common—one might even say they are polar opposites. However, we pulled them together for our first Enghouse Interactive North American Analyst Summit in Huntington Beach, along with our executive team and a handful of top industry analysts. We chose California because we knew if the event tanked [...]

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3 Reasons Skype for Business is a Big Deal

3 Reasons Skype for Business is a Big Deal By: Enghouse Interactive VP Channel Sales, John De Los Reyes According to a study from Transparency Market Research, the global unified communications (UC) market is expected to reach nearly $62 billion by 2018, representing 16% year-over-year growth between now and then. A few months ago, Microsoft [...]

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