Archive | September, 2015

3 Best Practices for Self-Service Excellence

In today’s service-driven economy, retailers and other savvy businesses recognize that one of the biggest competitive differentiators is providing a superior customer experience. A great customer experience is what causes someone to drive past their local convenience store or quick serve restaurant offering coffee for $1 and wait in line at Starbucks for a beverage [...]

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Don’t Spoil your Reputation—Protect Service via your Contact Center

Do you know who Enghouse Interactive is and what we do? At a high level, we provide technology that enables contact centers to create quality interactions with their customers. Sounds boring, right? Well it is, UNTIL your great reputation becomes spoiled by one service case where the poor result goes viral and shows up on [...]

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