As 2015 draws to a close, we wanted to take this opportunity to extend our best wishes for a very happy holiday and a New Year filled with health, happiness and spectacular success. In the New Year, we look forward to continuing to provide exceptional solutions to help you deliver memorable customer experiences.
To stay competitive, retailers have embraced new models for serving customers. From online stores to social and visual commerce, this industry is neck deep in omni-channel – whether they know it or not. As I detailed in a recent article, now published on Total Retail, research shows that most retailers are woefully unprepared for this [...]
I recently came across a couple of industry trend articles that are highly relevant to our audience and worth discussing. The first one is, “4 Customer Service Trends That Will Impact the Contact Center,” by Donna Fluss, president of DMG Consulting LLC. In the article, she talks about how customers want the companies they do [...]