Anheuser-Busch Employees’ Credit Union Chooses Syntellect

Anheuser-Busch Employees’ Credit Union’s (ABECU) primary goal is to help their members achieve financial success. To help members meet this goal, ABECU sought better options for member communications using state-of-the-art technology. ABECU wanted to work with a vendor that was dedicated to maintaining a software-centric architecture using open, industry standard software and hardware.

“We needed a solution that was open, customizable and had a robust feature set so ABECU could start with a simple deployment and still have room for future growth and functionality,” said Calvin Curdt, vice president of information systems at ABECU. “The solution also needed to provide the same Computer Telephony Integration (CTI) capability that we were using with our existing solution.”

Syntellect Customer Interaction Management (CIM) was selected to manage all member voice interactions and integrated it with the SVP component for a unified foundation for voice interactions and management of VoiceXML and Java gateways.

“The Syntellect CIM solution is open and not tied to proprietary hardware like so many other systems. The platform can run on multiple Windows® servers, so we created a high availability option with off-the-shelf components and hardware.” – Calvin Curdt, VP information systems, ABECU

View the complete case studyto learn more about the Anheuser-Busch Employees’ Credit Union’s implementation of Syntellect Customer Interaction Management (CIM) contact center solution.