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Announcing CallRex Version 4.1

Today, Telrex announced the availability of CallRex Call Recording version 4.1. Focused on customers’ need to create a Payment Card Industry Data Security Standards (PCI-DSS) compliant call recording environment, the release includes more granular security options.

“Enabling customers to secure call recordings and the sensitive customer data within the recording files was a central focus in our CallRex version 4.1 development efforts. The focus on security is part of our growth initiative this year and satisfies the expanding demands of companies to fully capture all aspects of their customer interactions for quality management, while limiting their liability.” – Bruce Sherman, Telrex product manager

Updates available in the CallRex version 4.1 release include:

  • Improved password storage in the CallRex database
  • Secure client/server network communications
  • 256-bit file encryption with dual key controls for decryption
  • Pause controls for prevention of recording protected data
  • Full audit trail of all system events
  • Updates to the CallRex API

>> View the complete press release from Telrex

Published in call recording News PCI DSS press release quality management Telrex workforce optimization