Arc Premium Release 5.1.3

Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software.

The latest version of Arc Premium builds upon valuable features like live presence integration with Cisco and Microsoft, SMS messaging, and Click-2-Dial functionality, adding new options to improve operator accuracy and efficiency. The “personalized directory groups” feature enables operators to create tabs in the operator console window, containing a combination of contacts from the full directory. Using Arc Premium, operators can quickly search for contacts that share characteristics like company, location, department or skills, further improving call handling time.

Included in the release are an updated user interface and directory transfer capability for Arc’s call center solution, Call Connect. Users now have the ability to launch URLs for Web sites, help pages, intranet, and company directories to assist agents with answering questions and transferring calls.

“Voice continues to be a key part of an organization’s unified communications strategy so the ability to answering calls in an efficient and professional way is absolutely vital. Arc continues to lead the way in professional call handling solutions for Cisco Unified Communications, with this latest release being packed with even more features and functionality designed to improve person to person communication within the enterprise.”

- Rupert Adair, Product Director at Arc Solutions

To learn more about Arc Premium, view the complete press release or visit the Arc Premium Web page.