Arc Solutions Enhances Portfolio with Arc Call Recording
Today, Arc Solutions announced the availability of Arc Call Recording, an IP-based call recording and monitoring solution. Call recording and monitoring technology enables businesses to maintain consistent standards and improve customer service delivery.
Arc Call Recording records and monitors telephone calls from anywhere on the network and runs on Microsoft Windows servers. Featuring an innovative distributes-services software architecture, Arc Call Recording is ideal for businesses seeking to gain greater insight into operations through call recording and live monitoring.
Also available are Arc Agent Evaluation and Arc Screen Recording modules, adding even more functionality to Arc Call Recording. Arc Screen Recording enables the capture of video synced with call audio so that managers can understand the complete customer engagement. Arc Agent Evaluation simplifies quality monitoring, with customized scorecards to facilitate objective feedback on employee and campaign performance.
“The demand for call recording has increased dramatically in recent years. This is why we have incorporated Arc Call Recording into our product portfolio, providing our customers a complete solution for their operator and customer service organizations. Companies deploying Arc Call Recording enjoy peace of mind and improving employee productivity, whilst ensuring their callers receive the utmost in customer care.”
- Alex Black, CTO, Arc Solutions
To learn more about Arc Call Recording, view the complete press release or visit the Arc Call Recording Web page.