Arc Solutions Showcases Unified Communications Applications at Cisco Live

Today, Arc Solutions announced that the company will showcase the latest in collaboration applications at Cisco Live Europe on January 31 – February 3 at the ICC London ExCel. Arc Solutions is a leading Cisco unified communications developer, and will be exhibiting in stand E1 at Cisco Live London.

Live demonstrations of Arc’s powerful portfolio will be provided by event staff. The Arc Solutions suite of unified communications applications includes: Arc Premium, Arc Call Connect, Arc Voice Connect, Arc Voice Office, Arc Call Recording, and Arc Unify.

“In the past there was a clear delineation between the way that structured and unstructured communication were being handled in organizations. The structured call was handled in the call/contact center whilst the unstructured call was handled by the operator. However as a result of the demand for improved customer service, organizational flexibility and cost optimization, organizations are looking for applications to give them much more flexibility in how these calls can be allocated between the agent and the operator. In response to this requirement, Arc Solutions has developed an integrated range of client applications that help organizations better manage all forms of incoming communication to ensure that they optimise the levels of service for their customers, partners and suppliers whilst minimizing the costs of doing so.”

- Alex Black, CTO, Arc Solutions

Learn more about Arc Solutions by viewing the complete press release, visiting Arc in booth E1 at Cisco Live Europe,  or go to ArcSolutions.com.