Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]
Here at Enghouse Interactive, we are proud of our colleagues and team members. Adam Gent, principle Microsoft consultant for Enghouse Interactive, was recently named a “Most Valuable Professional” by Microsoft. The Microsoft MVP Award Program recognizes professionals around the world for sharing “their deep knowledge, real-world experience, and impartial, objective feedback to help people enhance the way that they use technology.” In addition, MVPs are independent experts that are nominated by other Microsoft community members.
In an effort to optimize the customer experience, Metro Bank chose to implement Syntellect Communications Portal (SCP) as their interactive voice response (IVR) platform. As a start-up organization, Metro Bank sought a solution that supports strong authentication technologies, and that would flexibly scale with their business needs.
As part of our evolution, and to create an even stronger organization that delivers the best range of interaction management solutions, all of our product brands have been united under a single, global entity, Enghouse Interactive.
Social networking and social media in general has seen huge growth in the past few years. Facebook alone has over 500 million users, half of which log in on any given day. In an average 20 minute period, over 10 million wall posts are made. YouTube’s bandwidth now exceeds that of the entire internet only [...]
North Shore Credit Union selected Syntellect Communications Portal (SCP) for their IVR platform. With comprehensive support for industry standards, SCP enables NSCU to leverage its investment in Temenos banking software while also offering flexibility for future business growth.
Today, Syntellect announced a strategic CTI partnership with Oracle, the world’s most complete open, and integrated business software and hardware systems provider. The partnership will focus on each organization’s strengths, further establishing CT Connect as a proven, robust, and certified CTI solution for the Oracle E-Business Suite.
Syntellect, Inc., an industry leader in contact center and self-service technology, today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 8.0 from its award winning line of customer interaction solutions. Syntellect CIM version 8.0 includes a number of new product enhancements, including: * New auditing feature helps ensure compliance and logs a [...]
Today, Syntellect announced the release of Syntellect CT Application Development Environment (CT ADE) version 11. The release is a major upgrade to the most widely used interactive voice response (IVR) development tool in the industry, and enables backwards compatibility, third-party updates, and support for Windows 2008. Syntellect CT ADE 11 provides an easy upgrade path for [...]
Penchant Software, a leader in wireless-enabled software and enterprise-solutions for companies in logistics, transportation, and warehousing, saw an opportunity to enhance their offering with phone-based delivery notifications. To help clients provide better service, confirm deliveries, and eliminate the costs associated with manually contacting customers, Penchant Software sought a development tool to speed deployment and help [...]
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