Today, Syntellect announced the establishment of a strategic CTI for CRM partnership with MicroAutomation, a leading systems integrator of contact center automation solutions. Beginning with new and existing deployments of Syntellect’s CT Connect for Siebel, the engagement will focus on each organization’s strengths and further establish CT Connect as the CTI solution of choice for [...]
Syntellect has partnered with ContactBabel to offer you the 2010/11 Contact Center Decision-Makers’ Guide. The major annual report studies the performance, operations, technology and HR aspects of contact center operations. Using a random sample of the industry, a detailed structured questionnaire was fielded to 209 contact center managers and directors in June and July 2010. Analysis [...]
MicroAutomation chose Syntellect CT Connect to create CTI-based solutions for a wide range of customers. CT Connect is standards-based CTI software that enables their developers to easily communicate with over 30 different traditional and IP PBX models from leading vendors such as Avaya, Cisco, Nortel, Rockwell, Siemens and more. Today, millions of people throughout North [...]
Cincom standardized on CT Connect to add CTI capabilities to their Synchrony contact center solutions. A contact center solution designed to optimize customer interactions and agent productivity, Cincom Synchrony empowers clients to outperform their competition by giving them the ability to increase revenue, control cost, minimize risk, and achieve rapid ROI. Even though Synchrony had been [...]
Syntellect has published an informative whitepaper, “Removing Your Fear of CTI for Salesforce.com,” download it today. Consumer advocates in the telephony arena all agree that Computer Telephony Integration (CTI) enables a better caller experience for your customers. It improves customer service, reduces customer frustration, and improves your own bottom line. Syntellect’s free whitepaper discusses how [...]
Customer retention is a top priority in today’s competitive banking industry. Gorham Savings in Gorham, Maine wanted to maintain a strong relationship with their customers by giving them access to both automated information and live agents in a timely manner. The bank had an outdated Interactive Voice Response (IVR) system that could not keep up [...]
Syntellect is pleased to present the FREE whitepaper, “Efficiency and Customer Service – The Balancing Act,” download the whitepaper today to learn how you can improve your processes and deliver exceptional customer service.
VoltDelta gained important benefits – both for their product offering and for corporate operations by using the Syntellect Communications Portal to increase the flexibility and longevity of VoltDelta’s Operator Services base-line products.
Today, Syntellect announced the release of Syntellect CT Connect version 7.6. The release, developed in close cooperation with Syntellect’s customers and partners, adds additional PBX switch support while also including new releases of previously supported PBXs. Added and updated switches include: ShoreTel Voice Switch Family Mitel Communications Director and Mitel 3300 ICP Alcatel OmniPCX Enterprise [...]
Today, Syntellect announced the launch of Syntellect Communications Portal (SCP) 8.0, the company’s flagship IVR solution. With more than 20 new features and functions, this major release includes a completely updated reporting subsystem designed to provide ease-of-use, custom report creation, and value-focused management and statistical data. The reports provide valuable insight into the effectiveness of [...]
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